Web & Mobile App Development

In over 20 years, we have developed thousands of unique ways to interact with government online.

NIC has a long history of creating innovative eGovernment services under the self-funded model to help make government more accessible to everyone through technology. NIC builds and manages eGovernment solutions that help our government partners realize cost savings and greater operational efficiencies. Our customized online and mobile government solutions also simplify complex processes and allow the private sector to interact quickly and easily with federal, state, and local government.

Application Maintenance & Enhancements

An important component of providing eGovernment services is to provide support and enhancements throughout the life of the service. Many of these actions involve upgrading, preserving, and supporting the environment so that the application continues to provide the best experience for users. As security needs evolve, it is also important to safeguard eGovernment services and the environment where they are hosted. For more information on the services we have created for Maryland, visit the Our Work page.

 

Secure Payment Processing: Maryland GovPay

Built for Government

NIC Maryland's secure and robust payment engine allows state and local governments to offer secure and convenient payment processing services to their constituents. The enterprise payment engine manages all transactions that flow between government agencies and their constituents regardless of the payment type or the supported payment channel. Our payment solutions not only meet accounting and audit standards, but they also exceed the standards set by the Payment Card Industry Data Security Standards (PCI-DSS) and are hosted in our Level 1 Data Centers to ensure they are readily available to our partners on a near 24x7 basis.

Securely Processing $20 Billion on Behalf of Government

Payment processing capabilities is further extended by NIC's other core payment processing solutions including Common Checkout Processing (CCP), Over-the-Counter (OTC), Point-of-Sale (POS) and the On the Go Mobile Payments (OTG), creating a full suite of payment processing options for Maryland agencies and localities. Whether collecting payments online, in the office or on the go, NIC Maryland provides savings and security for eGovernment transactions.

Features & Benefits

 

Various Payment Types & Channels

All major credit cards, debit cards and ACH accepted through Web, over-the-counter, interactive voice response, mobile and subscription

 

Secure & Robust

Payment Card Industry Data Security Standards (PCI-DSS) Level 1 Compliant, SSAE Type II Certified and fully compliant with federal, state, local and industry standards

 

No Cost Payment Processing Options

Approved flow of funds and full integration with the Maryland Office of the Treasury

 

Convenient & Reliable

Available 24x7x365 and hosted in Tier IV Data Center

 

Easy Integration

Service Oriented / SaaS Architecture

 

Real-Time Financial Reporting

Captures and tracks full lifecycle of all transactions with automated disbursements

 

Enterprise Products & Services

Event Registration & Payment Processing

The enterprise Online Event Registration and Payment System developed by NIC allows state and local government agencies to quickly and easily create and manage customized events. Attendees can register and pay online for the events through the GovPay Payment Processing Engine approved for use by agencies from the Maryland Office of the Treasury.

Complete and send the Enterprise Event Registration Work Order to itpo.doit@maryland.gov to get started today.

Benefits

 
Payment Disbursement

Approved flow of funds with the Maryland Office of the Treasury

 
Payment Card Industry (PCI) Level 1 Compliant

Certified by PCI Data Security Standards (DSS)

 
Customer Support

Locally based in Annapolis, MD

 
Reporting System

Uses same in-depth reporting system as other Maryland.gov services

Features

 
Online Registration & Payments

Attendees can register and pay online

 
Flexibility

Create events with multiple activities or tracks

 
Event Setup Features
  • Early / late registration dates and fees
  • Multiple types of registrants
  • Flexible pricing for each type of attendee
  • Event capacity and wait list
  • Optional discount codes
  • Upload event logo
 
Event Management Dashboard
  • View all events at a glance
  • Event Summary and reporting

MyEvents2Go™ Mobile Conference Agenda

MyEvents2Go™ is the one mobile app that provides quick and easy access to up-to-date information for any MyEvents2Go hosted event and helps attendees stay connected at your next event, meeting, conference, or social gathering. Event organizers can create custom agendas and stay connected with their attendees by providing instant access to schedule changes and important announcements. Attendees can view speaker bios, check out featured sponsors, view local information and much more.

Enterprise State Web Standards

NIC Maryland partners with the Maryland Department of Information Technology (DoIT) Web Team to design, develop and maintain the State of Maryland's Official State Website, Maryland.gov that serves as the gateway for over 63 million visitors each year. Through this partnership, NIC provides Maryland with the mobile-ready Standard State Agency Website Templates and the Google Site Search that aggregates results from across the enterprise of state agencies for web pages, online services, publications, maps, tweets, jobs, counties, news, and open data. A gallery of state websites using the standard template can be found on DoIT's website. Additionally, the Maryland.gov website, state agency websites and all web applications developed under the master contract are 100% responsive so they adjust for viewing on any device at any time.

 

Marketing & Customer Support

eGovernment is our single focus.

A well-crafted outreach and marketing program is an essential component of any self-funded eGovernment solution and is a core competency for NIC Maryland. NIC's marketing efforts for Maryland's eGovernment program focus on increasing the use, or adoption, of the State's eGovernment service offerings.

We work with our government partners to deliver real value for real people.

As new and enhanced services are introduced, NIC Maryland and our national marketing team launch customized outreach plans to engage agency employees, key user groups, and local, statewide, and national media. Over the past 20 years, NIC has successfully utilized low or no cost marketing strategies and tactics to market eGovernment services to citizens and businesses for their partners. NIC's marketing efforts also include creating custom presentations for events and promoting the eGov services in their annual reports.

Additionally, NIC Maryland provides 24x7x365 agency and end-user customer Tier 1 and Tier 2 support to all Maryland.gov visitors and eGovernment service users at no cost to the state.  Customer support channels include email, Live Chat Help, and toll free.

Maryland.gov Technical Support
1-888-9MD-EGOV (toll-free)
410-990-1090