What We Do

Web & Application Development

In over 20 years, we have developed thousands of unique ways to interact with government online.

NIC has a long history of creating innovative eGovernment services under the self-funded model to help make government more accessible to everyone through technology. NIC builds and manages eGovernment solutions that help our government partners realize cost savings and greater operational efficiencies. Our customized online and mobile government solutions also simplify complex processes and allow the private sector to interact quickly and easily with federal, state, and local government.

Rapid Application Development

Our rapid application development platform allows us to quickly configure forms to collect data and online payments. We design, configure, host, and maintain your forms. Our platform allows constituents the convenience of 24x7x365 interactions with government, secure payment processing, and easy reconciliation with your backend financial systems.

We can also develop, host, and maintain customized web applications when a configured solution is not enough.

Web Site Development

We know what is needed to make online interactions better experiences. NIC Maryland has managed the award winning Maryland.gov portal since 2011. We create and design responsive websites with a mobile first philosophy. Our team of design experts works with our partners to ensure that our site layouts are intuitive and user friendly as well as reflective of our partner's unique needs.

Application Maintenance & Enhancements

An important component of providing digital government services is to provide support and enhancements throughout the life of the service. Many of these actions involve upgrading, preserving, and supporting the environment so that the application continues to provide the best experience for users. As security needs evolve, it is also important to safeguard eGovernment services and the environment where they are hosted. For more information on the services we have created for Maryland, visit the Our Work page.

Secure Payment Processing: Maryland GovPay

Built for Government

NIC Maryland's secure and robust payment engine allows state and local governments to offer secure and convenient payment processing services to their constituents. The enterprise payment engine manages all transactions that flow between government agencies and their constituents regardless of the payment type or the supported payment channel. Our payment solutions not only meet accounting and audit standards, but they also exceed the standards set by the Payment Card Industry Data Security Standards (PCI-DSS) and are hosted in our Level 1 Data Centers to ensure they are readily available to our partners on a near 24x7 basis.

Securely Processing $22 Billion on Behalf of Government

Our payment processing capabilities are further extended by NIC's other core payment processing solutions including Common Checkout Processing (CCP), Over-the-Counter (OTC), Point-of-Sale (POS) and the On the Go Mobile Payments (OTG), creating a full suite of payment processing options for Maryland agencies and localities. Whether collecting payments online, in the office or on the go, NIC Maryland provides savings and security for digital government transactions.

Features & Benefits

 

Various Payment Types & Channels

All major credit cards, debit cards and ACH accepted through Web, over-the-counter, interactive voice response, mobile and subscription

 

Secure & Robust

Payment Card Industry Data Security Standards (PCI-DSS) Level 1 Compliant, SSAE 18 SOC2 Type II Reporting and fully compliant with federal, state, local and industry standards

 

No Cost Payment Processing Options

Approved flow of funds and full integration with the Maryland Office of the Treasury

 

Convenient & Reliable

Available 24x7x365 and hosted in Tier IV Data Center

 

Easy Integration

Service Oriented / SaaS Architecture

 

Real-Time Financial Reporting

Captures and tracks full lifecycle of all transactions with automated disbursements

Marketing & Customer Support

eGovernment is our single focus.

A well-crafted outreach and marketing program is an essential component of any self-funded eGovernment solution and is a core competency for NIC Maryland. NIC's marketing efforts focus on increasing the use, or adoption, of our digital government service offerings all at no cost to our partners.

We work with our partners to deliver real value for real people.

As new and enhanced services are introduced, NIC Maryland and our national marketing team launch customized outreach plans to engage government employees, key user groups, and local, statewide, and national media. Over the past 20 years, NIC has successfully utilized low or no cost marketing strategies and tactics to market digital government services to citizens and businesses on behalf of our partners. NIC's marketing efforts also include creating custom presentations and promoting digital services at events.

Additionally, NIC Maryland provides 24x7x365 Tier 1 and Tier 2 customer support to all digital government service users and government partners at no cost to the government. Customer support channels include email, live chat, chatbot and toll-free telephone.