NIC Maryland designs, hosts, maintains, supports and markets digital government services at no cost for the State of Maryland through a self-funded master contract with the Maryland Department of Information Technology (DoIT).  

For services that have a statutory fee, an additional eGovernment transaction service fee is paid by the end-user or agency.  Services with no statutory fees remain free under this model.  The enterprise-funding model delivers eGovernment services for all state agencies through a work order process without the need for state budget allocation.

Work Order Process

The Maryland Department of Information Technology (DoIT) provides oversight of the Self-Funded eGovernment Services master contract and approves all project work order requests.

The following process outlines the steps to work with NIC under the state's Self-Funded eGovernment (eGov) contract with the Department of Information Technology.  Any questions regarding this process should be directed to the DoIT IT Procurement Office at itpo.doit@maryland.gov.

  1. Agency contacts NIC to schedule a meeting to discuss the project
  2. Agency submits the IT Solution Request (ITSR) form​ to the DoIT Enterprise Program Management Office (EPMO)
  3. Upon referral of request to NIC from EPMO, agency drafts the Work Order Request (WOR) with NIC's assistance if necessary 
  4. Agency submits the WOR to NIC
  5. NIC submits the WOR to DoIT for review and approval
  6. If approved, NIC prepares a Work Order Proposal based on the approved WOR for the agency to review and approve
  7. NIC submits the agency-approved Work Order Proposal to DoIT for review and approval.  If approved by DoIT and the agency, NIC can begin setting up the initial requirements discussions with the agency